feat(exception): 实现异常工单管理模块

- 创建异常工单表和处理日志表结构
- 添加相关索引和外键约束
- 初始化菜单权限及管理员角色访问控制
- 实现后端异常工单实体类与数据传输对象
- 开发前后端API接口用于工单增删改查及状态更新
- 提供工单处理日志记录与查询功能
- 支持工单统计信息展示
- 实现工单状态变更历史追踪
- 添加工单批量操作支持
- 配置MyBatis映射文件实现复杂查询逻辑
- 建立前端异常工单类型定义和HTTP请求封装
- 提供枚举转换和状态颜色标识工具函数

+package com.apple.erp.controller;
+
+import com.apple.erp.dto.ExceptionWorkorderAddReq;
+import com.apple.erp.dto.ExceptionWorkorderQueryReq;
+import com.apple.erp.dto.ExceptionWorkorderRes;
+import com.apple.erp.dto.ExceptionWorkorderStatusUpdateReq;
+import com.apple.erp.dto.ExceptionWorkorderUpdateReq;
+import com.apple.erp.service.ExceptionWorkorderService;
+import com.apple.erp.dto.response.ApiRes;
+import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
+import io.swagger.v3.oas.annotations.Operation;
+import io.swagger.v3.oas.annotations.Parameter;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.security.access.prepost.PreAuthorize;
+import org.springframework.validation.annotation.Validated;
+import org.springframework.web.bind.annotation.*;
+
+import javax.validation.Valid;
+import java.util.List;
+
+/**
+ * 异常工单Controller
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Tag(name = "异常工单管理", description = "异常工单相关接口")
+@RestController
+@RequestMapping("/api/exception-workorder")
+@Validated
+public class ExceptionWorkorderController {
+
+    @Autowired
+    private ExceptionWorkorderService exceptionWorkorderService;
+
+    @Operation(summary = "分页查询异常工单列表", description = "根据条件分页查询异常工单列表")
+    @GetMapping("/list")
+    @PreAuthorize("hasAuthority('exception:workorder:list')")
+    public ApiRes<Page<ExceptionWorkorderRes>> getExceptionWorkorderList(@Valid ExceptionWorkorderQueryReq queryReq) {
+        Page<ExceptionWorkorderRes> page = exceptionWorkorderService.getExceptionWorkorderList(queryReq);
+        return ApiRes.success(page);
+    }
+
+    @Operation(summary = "获取异常工单详情", description = "根据工单ID获取异常工单详细信息，包含处理日志")
+    @GetMapping("/{workorderId}")
+    @PreAuthorize("hasAuthority('exception:workorder:detail')")
+    public ApiRes<ExceptionWorkorderRes> getExceptionWorkorderDetail(
+            @Parameter(description = "工单ID", required = true) @PathVariable Long workorderId) {
+        ExceptionWorkorderRes workorderRes = exceptionWorkorderService.getExceptionWorkorderDetail(workorderId);
+        if (workorderRes != null) {
+            return ApiRes.success(workorderRes);
+        }
+        return ApiRes.error("异常工单不存在或已删除");
+    }
+
+    @Operation(summary = "新增异常工单", description = "创建新的异常工单")
+    @PostMapping
+    @PreAuthorize("hasAuthority('exception:workorder:add')")
+    public ApiRes<Void> addExceptionWorkorder(@Valid @RequestBody ExceptionWorkorderAddReq addReq) {
+        try {
+            boolean result = exceptionWorkorderService.addExceptionWorkorder(addReq);
+            if (result) {
+                return ApiRes.success("新增异常工单成功", null);
+            } else {
+                return ApiRes.error("新增异常工单失败");
+            }
+        } catch (Exception e) {
+            return ApiRes.error("新增异常工单失败: " + e.getMessage());
+        }
+    }
+
+    @Operation(summary = "更新异常工单", description = "更新异常工单信息")
+    @PutMapping
+    @PreAuthorize("hasAuthority('exception:workorder:edit')")
+    public ApiRes<Void> updateExceptionWorkorder(@Valid @RequestBody ExceptionWorkorderUpdateReq updateReq) {
+        try {
+            boolean result = exceptionWorkorderService.updateExceptionWorkorder(updateReq);
+            if (result) {
+                return ApiRes.success("更新异常工单成功", null);
+            } else {
+                return ApiRes.error("更新异常工单失败");
+            }
+        } catch (Exception e) {
+            return ApiRes.error("更新异常工单失败: " + e.getMessage());
+        }
+    }
+
+    @Operation(summary = "更新工单状态", description = "更新异常工单状态并记录处理日志")
+    @PostMapping("/status")
+    @PreAuthorize("hasAuthority('exception:workorder:edit')")
+    public ApiRes<Void> updateWorkorderStatus(@Valid @RequestBody ExceptionWorkorderStatusUpdateReq statusUpdateReq) {
+        try {
+            boolean result = exceptionWorkorderService.updateWorkorderStatus(statusUpdateReq);
+            if (result) {
+                return ApiRes.success("更新工单状态成功", null);
+            } else {
+                return ApiRes.error("更新工单状态失败");
+            }
+        } catch (Exception e) {
+            return ApiRes.error("更新工单状态失败: " + e.getMessage());
+        }
+    }
+
+    @Operation(summary = "删除异常工单", description = "根据工单ID逻辑删除异常工单")
+    @DeleteMapping("/{workorderId}")
+    @PreAuthorize("hasAuthority('exception:workorder:delete')")
+    public ApiRes<Void> deleteExceptionWorkorder(
+            @Parameter(description = "工单ID", required = true) @PathVariable Long workorderId) {
+        try {
+            boolean result = exceptionWorkorderService.deleteExceptionWorkorder(workorderId);
+            if (result) {
+                return ApiRes.success("删除异常工单成功", null);
+            } else {
+                return ApiRes.error("删除异常工单失败");
+            }
+        } catch (Exception e) {
+            return ApiRes.error("删除异常工单失败: " + e.getMessage());
+        }
+    }
+
+    @Operation(summary = "批量删除异常工单", description = "根据工单ID列表批量逻辑删除异常工单")
+    @DeleteMapping("/batch")
+    @PreAuthorize("hasAuthority('exception:workorder:delete')")
+    public ApiRes<Void> batchDeleteExceptionWorkorders(
+            @Parameter(description = "工单ID列表", required = true) @RequestBody List<Long> workorderIds) {
+        try {
+            if (workorderIds == null || workorderIds.isEmpty()) {
+                return ApiRes.error("工单ID列表不能为空");
+            }
+            boolean result = exceptionWorkorderService.batchDeleteExceptionWorkorders(workorderIds);
+            if (result) {
+                return ApiRes.success("批量删除异常工单成功", null);
+            } else {
+                return ApiRes.error("批量删除异常工单失败");
+            }
+        } catch (Exception e) {
+            return ApiRes.error("批量删除异常工单失败: " + e.getMessage());
+        }
+    }
+
+    @Operation(summary = "批量更新工单状态", description = "批量更新异常工单状态")
+    @PostMapping("/batch-status")
+    @PreAuthorize("hasAuthority('exception:workorder:edit')")
+    public ApiRes<Void> batchUpdateWorkorderStatus(
+            @Parameter(description = "工单ID列表", required = true) @RequestParam List<Long> workorderIds,
+            @Parameter(description = "工单状态", required = true) @RequestParam Integer workorderStatus,
+            @Parameter(description = "处理人", required = true) @RequestParam String handlerUser) {
+        try {
+            if (workorderIds == null || workorderIds.isEmpty()) {
+                return ApiRes.error("工单ID列表不能为空");
+            }
+            boolean result = exceptionWorkorderService.batchUpdateWorkorderStatus(workorderIds, workorderStatus, handlerUser);
+            if (result) {
+                return ApiRes.success("批量更新工单状态成功", null);
+            } else {
+                return ApiRes.error("批量更新工单状态失败");
+            }
+        } catch (Exception e) {
+            return ApiRes.error("批量更新工单状态失败: " + e.getMessage());
+        }
+    }
+
+    @Operation(summary = "获取异常工单统计信息", description = "获取异常工单的统计信息")
+    @GetMapping("/stats")
+    @PreAuthorize("hasAuthority('exception:workorder:list')")
+    public ApiRes<List<ExceptionWorkorderRes>> getExceptionWorkorderStats() {
+        List<ExceptionWorkorderRes> stats = exceptionWorkorderService.getExceptionWorkorderStats();
+        return ApiRes.success(stats);
+    }
+}

+package com.apple.erp.dto;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import javax.validation.constraints.NotBlank;
+import javax.validation.constraints.NotNull;
+import java.time.LocalDateTime;
+
+/**
+ * 异常工单新增请求DTO
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Data
+@Schema(description = "异常工单新增请求")
+public class ExceptionWorkorderAddReq {
+
+    @NotBlank(message = "工单编号不能为空")
+    @Schema(description = "工单编号", required = true)
+    private String workorderNo;
+
+    @Schema(description = "关联订单编号")
+    private String orderNo;
+
+    @Schema(description = "经销商编码")
+    private String dealerCode;
+
+    @Schema(description = "经销商名称")
+    private String dealerName;
+
+    @NotNull(message = "异常类型不能为空")
+    @Schema(description = "异常类型（1-逻辑验证异常/2-源头验证异常/3-交叉验证异常）", required = true)
+    private Integer exceptionType;
+
+    @NotNull(message = "严重程度不能为空")
+    @Schema(description = "严重程度（1-高/2-中/3-低）", required = true)
+    private Integer severityLevel;
+
+    @Schema(description = "工单状态（1-待处理/2-处理中/3-已解决/4-已关闭）")
+    private Integer workorderStatus = 1;
+
+    @Schema(description = "预计处理完成时间")
+    private LocalDateTime expectCompleteTime;
+
+    @Schema(description = "处理人")
+    private String handlerUser;
+
+    @Schema(description = "异常描述")
+    private String exceptionDesc;
+
+    @Schema(description = "处理建议")
+    private String handleSuggest;
+
+    @Schema(description = "数据来源")
+    private String dataSource;
+}

+package com.apple.erp.dto;
+
+import com.fasterxml.jackson.annotation.JsonFormat;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+
+/**
+ * 异常工单处理日志响应DTO
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Data
+@Schema(description = "异常工单处理日志响应")
+public class ExceptionWorkorderLogRes {
+
+    @Schema(description = "日志ID")
+    private Long logId;
+
+    @Schema(description = "关联工单ID")
+    private Long workorderId;
+
+    @Schema(description = "关联工单编号")
+    private String workorderNo;
+
+    @Schema(description = "处理人")
+    private String handleUser;
+
+    @Schema(description = "处理时间")
+    @JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss")
+    private LocalDateTime handleTime;
+
+    @Schema(description = "处理前状态")
+    private Integer beforeStatus;
+
+    @Schema(description = "处理前状态名称")
+    private String beforeStatusName;
+
+    @Schema(description = "处理后状态")
+    private Integer afterStatus;
+
+    @Schema(description = "处理后状态名称")
+    private String afterStatusName;
+
+    @Schema(description = "处理意见")
+    private String handleOpinion;
+
+    @Schema(description = "附件URL")
+    private String attachUrl;
+
+    @Schema(description = "创建者")
+    private String createBy;
+
+    @Schema(description = "创建时间")
+    @JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss")
+    private LocalDateTime createTime;
+}

+package com.apple.erp.dto;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+
+/**
+ * 异常工单查询请求DTO
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Data
+@Schema(description = "异常工单查询请求")
+public class ExceptionWorkorderQueryReq {
+
+    @Schema(description = "工单编号")
+    private String workorderNo;
+
+    @Schema(description = "关联订单编号")
+    private String orderNo;
+
+    @Schema(description = "经销商编码")
+    private String dealerCode;
+
+    @Schema(description = "经销商名称")
+    private String dealerName;
+
+    @Schema(description = "工单状态（1-待处理/2-处理中/3-已解决/4-已关闭）")
+    private Integer workorderStatus;
+
+    @Schema(description = "异常类型（1-逻辑验证异常/2-源头验证异常/3-交叉验证异常）")
+    private Integer exceptionType;
+
+    @Schema(description = "严重程度（1-高/2-中/3-低）")
+    private Integer severityLevel;
+
+    @Schema(description = "处理人")
+    private String handlerUser;
+
+    @Schema(description = "开始时间")
+    private LocalDateTime startTime;
+
+    @Schema(description = "结束时间")
+    private LocalDateTime endTime;
+
+    @Schema(description = "页码")
+    private Integer pageNum = 1;
+
+    @Schema(description = "每页大小")
+    private Integer pageSize = 10;
+}

+package com.apple.erp.dto;
+
+import com.fasterxml.jackson.annotation.JsonFormat;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+import java.util.List;
+
+/**
+ * 异常工单响应DTO
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Data
+@Schema(description = "异常工单响应")
+public class ExceptionWorkorderRes {
+
+    @Schema(description = "工单ID")
+    private Long workorderId;
+
+    @Schema(description = "工单编号")
+    private String workorderNo;
+
+    @Schema(description = "关联订单编号")
+    private String orderNo;
+
+    @Schema(description = "经销商编码")
+    private String dealerCode;
+
+    @Schema(description = "经销商名称")
+    private String dealerName;
+
+    @Schema(description = "异常类型（1-逻辑验证异常/2-源头验证异常/3-交叉验证异常）")
+    private Integer exceptionType;
+
+    @Schema(description = "异常类型名称")
+    private String exceptionTypeName;
+
+    @Schema(description = "严重程度（1-高/2-中/3-低）")
+    private Integer severityLevel;
+
+    @Schema(description = "严重程度名称")
+    private String severityLevelName;
+
+    @Schema(description = "工单状态（1-待处理/2-处理中/3-已解决/4-已关闭）")
+    private Integer workorderStatus;
+
+    @Schema(description = "工单状态名称")
+    private String workorderStatusName;
+
+    @Schema(description = "工单创建时间")
+    @JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss")
+    private LocalDateTime createTime;
+
+    @Schema(description = "预计处理完成时间")
+    @JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss")
+    private LocalDateTime expectCompleteTime;
+
+    @Schema(description = "处理人")
+    private String handlerUser;
+
+    @Schema(description = "异常描述")
+    private String exceptionDesc;
+
+    @Schema(description = "处理建议")
+    private String handleSuggest;
+
+    @Schema(description = "数据来源")
+    private String dataSource;
+
+    @Schema(description = "创建者")
+    private String createBy;
+
+    @Schema(description = "更新者")
+    private String updateBy;
+
+    @Schema(description = "更新时间")
+    @JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss")
+    private LocalDateTime updateTime;
+
+    @Schema(description = "处理日志列表")
+    private List<ExceptionWorkorderLogRes> workorderLogs;
+}

+package com.apple.erp.dto;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import javax.validation.constraints.NotNull;
+
+/**
+ * 异常工单状态更新请求DTO
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Data
+@Schema(description = "异常工单状态更新请求")
+public class ExceptionWorkorderStatusUpdateReq {
+
+    @NotNull(message = "工单ID不能为空")
+    @Schema(description = "工单ID", required = true)
+    private Long workorderId;
+
+    @NotNull(message = "工单状态不能为空")
+    @Schema(description = "工单状态（1-待处理/2-处理中/3-已解决/4-已关闭）", required = true)
+    private Integer workorderStatus;
+
+    @Schema(description = "处理人")
+    private String handlerUser;
+
+    @Schema(description = "处理意见")
+    private String handleOpinion;
+
+    @Schema(description = "附件URL")
+    private String attachUrl;
+}

+package com.apple.erp.dto;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import javax.validation.constraints.NotNull;
+import java.time.LocalDateTime;
+
+/**
+ * 异常工单更新请求DTO
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Data
+@Schema(description = "异常工单更新请求")
+public class ExceptionWorkorderUpdateReq {
+
+    @NotNull(message = "工单ID不能为空")
+    @Schema(description = "工单ID", required = true)
+    private Long workorderId;
+
+    @Schema(description = "工单编号")
+    private String workorderNo;
+
+    @Schema(description = "关联订单编号")
+    private String orderNo;
+
+    @Schema(description = "经销商编码")
+    private String dealerCode;
+
+    @Schema(description = "经销商名称")
+    private String dealerName;
+
+    @Schema(description = "异常类型（1-逻辑验证异常/2-源头验证异常/3-交叉验证异常）")
+    private Integer exceptionType;
+
+    @Schema(description = "严重程度（1-高/2-中/3-低）")
+    private Integer severityLevel;
+
+    @Schema(description = "工单状态（1-待处理/2-处理中/3-已解决/4-已关闭）")
+    private Integer workorderStatus;
+
+    @Schema(description = "预计处理完成时间")
+    private LocalDateTime expectCompleteTime;
+
+    @Schema(description = "处理人")
+    private String handlerUser;
+
+    @Schema(description = "异常描述")
+    private String exceptionDesc;
+
+    @Schema(description = "处理建议")
+    private String handleSuggest;
+
+    @Schema(description = "数据来源")
+    private String dataSource;
+}

+package com.apple.erp.entity;
+
+import com.baomidou.mybatisplus.annotation.IdType;
+import com.baomidou.mybatisplus.annotation.TableId;
+import com.baomidou.mybatisplus.annotation.TableName;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+import lombok.EqualsAndHashCode;
+
+import java.time.LocalDateTime;
+
+/**
+ * 异常工单表实体类
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Data
+@EqualsAndHashCode(callSuper = false)
+@TableName("t_exception_workorder")
+@Schema(description = "异常工单表")
+public class ExceptionWorkorder {
+
+    @TableId(value = "workorder_id", type = IdType.AUTO)
+    @Schema(description = "工单ID")
+    private Long workorderId;
+
+    @Schema(description = "工单编号")
+    private String workorderNo;
+
+    @Schema(description = "关联订单编号")
+    private String orderNo;
+
+    @Schema(description = "经销商编码")
+    private String dealerCode;
+
+    @Schema(description = "经销商名称")
+    private String dealerName;
+
+    @Schema(description = "异常类型（1-逻辑验证异常/2-源头验证异常/3-交叉验证异常）")
+    private Integer exceptionType;
+
+    @Schema(description = "严重程度（1-高/2-中/3-低）")
+    private Integer severityLevel;
+
+    @Schema(description = "工单状态（1-待处理/2-处理中/3-已解决/4-已关闭）")
+    private Integer workorderStatus;
+
+    @Schema(description = "工单创建时间")
+    private LocalDateTime createTime;
+
+    @Schema(description = "预计处理完成时间")
+    private LocalDateTime expectCompleteTime;
+
+    @Schema(description = "处理人")
+    private String handlerUser;
+
+    @Schema(description = "异常描述")
+    private String exceptionDesc;
+
+    @Schema(description = "处理建议")
+    private String handleSuggest;
+
+    @Schema(description = "数据来源")
+    private String dataSource;
+
+    @Schema(description = "创建者")
+    private String createBy;
+
+    @Schema(description = "更新者")
+    private String updateBy;
+
+    @Schema(description = "更新时间")
+    private LocalDateTime updateTime;
+
+    @Schema(description = "删除标志（0代表存在 2代表删除）")
+    private String delFlag;
+}

+package com.apple.erp.entity;
+
+import com.baomidou.mybatisplus.annotation.IdType;
+import com.baomidou.mybatisplus.annotation.TableId;
+import com.baomidou.mybatisplus.annotation.TableName;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+import lombok.EqualsAndHashCode;
+
+import java.time.LocalDateTime;
+
+/**
+ * 异常工单处理日志表实体类
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Data
+@EqualsAndHashCode(callSuper = false)
+@TableName("t_exception_workorder_log")
+@Schema(description = "异常工单处理日志表")
+public class ExceptionWorkorderLog {
+
+    @TableId(value = "log_id", type = IdType.AUTO)
+    @Schema(description = "日志ID")
+    private Long logId;
+
+    @Schema(description = "关联工单ID")
+    private Long workorderId;
+
+    @Schema(description = "关联工单编号")
+    private String workorderNo;
+
+    @Schema(description = "处理人")
+    private String handleUser;
+
+    @Schema(description = "处理时间")
+    private LocalDateTime handleTime;
+
+    @Schema(description = "处理前状态")
+    private Integer beforeStatus;
+
+    @Schema(description = "处理后状态")
+    private Integer afterStatus;
+
+    @Schema(description = "处理意见")
+    private String handleOpinion;
+
+    @Schema(description = "附件URL")
+    private String attachUrl;
+
+    @Schema(description = "创建者")
+    private String createBy;
+
+    @Schema(description = "创建时间")
+    private LocalDateTime createTime;
+
+    @Schema(description = "更新者")
+    private String updateBy;
+
+    @Schema(description = "更新时间")
+    private LocalDateTime updateTime;
+
+    @Schema(description = "删除标志（0代表存在 2代表删除）")
+    private String delFlag;
+}

+package com.apple.erp.mapper;
+
+import com.apple.erp.dto.ExceptionWorkorderLogRes;
+import com.apple.erp.entity.ExceptionWorkorderLog;
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import org.apache.ibatis.annotations.Mapper;
+import org.apache.ibatis.annotations.Param;
+
+import java.util.List;
+
+/**
+ * 异常工单处理日志Mapper接口
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Mapper
+public interface ExceptionWorkorderLogMapper extends BaseMapper<ExceptionWorkorderLog> {
+
+    /**
+     * 根据工单ID获取处理日志列表
+     * 
+     * @param workorderId 工单ID
+     * @return 处理日志列表
+     */
+    List<ExceptionWorkorderLogRes> selectWorkorderLogsByWorkorderId(@Param("workorderId") Long workorderId);
+
+    /**
+     * 根据工单ID列表批量获取处理日志
+     * 
+     * @param workorderIds 工单ID列表
+     * @return 处理日志列表
+     */
+    List<ExceptionWorkorderLogRes> selectWorkorderLogsByWorkorderIds(@Param("workorderIds") List<Long> workorderIds);
+}

+package com.apple.erp.mapper;
+
+import com.apple.erp.dto.ExceptionWorkorderQueryReq;
+import com.apple.erp.dto.ExceptionWorkorderRes;
+import com.apple.erp.entity.ExceptionWorkorder;
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
+import org.apache.ibatis.annotations.Mapper;
+import org.apache.ibatis.annotations.Param;
+
+import java.util.List;
+
+/**
+ * 异常工单Mapper接口
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Mapper
+public interface ExceptionWorkorderMapper extends BaseMapper<ExceptionWorkorder> {
+
+    /**
+     * 分页查询异常工单列表
+     * 
+     * @param page 分页参数
+     * @param queryReq 查询条件
+     * @return 异常工单列表
+     */
+    Page<ExceptionWorkorderRes> selectExceptionWorkorderPage(Page<ExceptionWorkorderRes> page, @Param("query") ExceptionWorkorderQueryReq queryReq);
+
+    /**
+     * 根据工单ID获取异常工单详情
+     * 
+     * @param workorderId 工单ID
+     * @return 异常工单详情
+     */
+    ExceptionWorkorderRes selectExceptionWorkorderDetail(@Param("workorderId") Long workorderId);
+
+    /**
+     * 获取异常工单统计信息
+     * 
+     * @return 统计信息
+     */
+    List<ExceptionWorkorderRes> selectExceptionWorkorderStats();
+
+    /**
+     * 批量更新工单状态
+     * 
+     * @param workorderIds 工单ID列表
+     * @param workorderStatus 工单状态
+     * @param handlerUser 处理人
+     * @return 更新数量
+     */
+    int batchUpdateWorkorderStatus(@Param("workorderIds") List<Long> workorderIds, 
+                                   @Param("workorderStatus") Integer workorderStatus,
+                                   @Param("handlerUser") String handlerUser);
+}

+package com.apple.erp.service;
+
+import com.apple.erp.dto.ExceptionWorkorderAddReq;
+import com.apple.erp.dto.ExceptionWorkorderQueryReq;
+import com.apple.erp.dto.ExceptionWorkorderRes;
+import com.apple.erp.dto.ExceptionWorkorderStatusUpdateReq;
+import com.apple.erp.dto.ExceptionWorkorderUpdateReq;
+import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
+import com.baomidou.mybatisplus.extension.service.IService;
+import com.apple.erp.entity.ExceptionWorkorder;
+
+import java.util.List;
+
+/**
+ * 异常工单Service接口
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+public interface ExceptionWorkorderService extends IService<ExceptionWorkorder> {
+
+    /**
+     * 分页查询异常工单列表
+     * 
+     * @param queryReq 查询条件
+     * @return 异常工单列表（带分页信息）
+     */
+    Page<ExceptionWorkorderRes> getExceptionWorkorderList(ExceptionWorkorderQueryReq queryReq);
+
+    /**
+     * 获取异常工单详情
+     * 
+     * @param workorderId 工单ID
+     * @return 异常工单详情（包含处理日志）
+     */
+    ExceptionWorkorderRes getExceptionWorkorderDetail(Long workorderId);
+
+    /**
+     * 新增异常工单
+     * 
+     * @param addReq 异常工单新增请求
+     * @return 是否成功
+     */
+    boolean addExceptionWorkorder(ExceptionWorkorderAddReq addReq);
+
+    /**
+     * 更新异常工单
+     * 
+     * @param updateReq 异常工单更新请求
+     * @return 是否成功
+     */
+    boolean updateExceptionWorkorder(ExceptionWorkorderUpdateReq updateReq);
+
+    /**
+     * 更新工单状态
+     * 
+     * @param statusUpdateReq 状态更新请求
+     * @return 是否成功
+     */
+    boolean updateWorkorderStatus(ExceptionWorkorderStatusUpdateReq statusUpdateReq);
+
+    /**
+     * 删除异常工单
+     * 
+     * @param workorderId 工单ID
+     * @return 是否成功
+     */
+    boolean deleteExceptionWorkorder(Long workorderId);
+
+    /**
+     * 批量删除异常工单
+     * 
+     * @param workorderIds 工单ID列表
+     * @return 是否成功
+     */
+    boolean batchDeleteExceptionWorkorders(List<Long> workorderIds);
+
+    /**
+     * 批量更新工单状态
+     * 
+     * @param workorderIds 工单ID列表
+     * @param workorderStatus 工单状态
+     * @param handlerUser 处理人
+     * @return 是否成功
+     */
+    boolean batchUpdateWorkorderStatus(List<Long> workorderIds, Integer workorderStatus, String handlerUser);
+
+    /**
+     * 获取异常工单统计信息
+     * 
+     * @return 统计信息
+     */
+    List<ExceptionWorkorderRes> getExceptionWorkorderStats();
+}

+package com.apple.erp.service.impl;
+
+import com.apple.erp.dto.ExceptionWorkorderAddReq;
+import com.apple.erp.dto.ExceptionWorkorderLogRes;
+import com.apple.erp.dto.ExceptionWorkorderQueryReq;
+import com.apple.erp.dto.ExceptionWorkorderRes;
+import com.apple.erp.dto.ExceptionWorkorderStatusUpdateReq;
+import com.apple.erp.dto.ExceptionWorkorderUpdateReq;
+import com.apple.erp.entity.ExceptionWorkorder;
+import com.apple.erp.entity.ExceptionWorkorderLog;
+import com.apple.erp.mapper.ExceptionWorkorderLogMapper;
+import com.apple.erp.mapper.ExceptionWorkorderMapper;
+import com.apple.erp.service.ExceptionWorkorderService;
+import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
+import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
+import com.baomidou.mybatisplus.extension.service.impl.ServiceImpl;
+import org.springframework.beans.BeanUtils;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+import org.springframework.util.StringUtils;
+
+import java.time.LocalDateTime;
+import java.util.List;
+import java.util.stream.Collectors;
+
+/**
+ * 异常工单Service实现类
+ * 
+ * @author Apple ERP System
+ * @since 2025-01-27
+ */
+@Service
+public class ExceptionWorkorderServiceImpl extends ServiceImpl<ExceptionWorkorderMapper, ExceptionWorkorder> implements ExceptionWorkorderService {
+
+    @Autowired
+    private ExceptionWorkorderMapper exceptionWorkorderMapper;
+
+    @Autowired
+    private ExceptionWorkorderLogMapper exceptionWorkorderLogMapper;
+
+    @Override
+    public Page<ExceptionWorkorderRes> getExceptionWorkorderList(ExceptionWorkorderQueryReq queryReq) {
+        Page<ExceptionWorkorderRes> page = new Page<>(queryReq.getPageNum(), queryReq.getPageSize());
+        return exceptionWorkorderMapper.selectExceptionWorkorderPage(page, queryReq);
+    }
+
+    @Override
+    public ExceptionWorkorderRes getExceptionWorkorderDetail(Long workorderId) {
+        ExceptionWorkorderRes workorderRes = exceptionWorkorderMapper.selectExceptionWorkorderDetail(workorderId);
+        if (workorderRes != null) {
+            // 获取处理日志
+            List<ExceptionWorkorderLogRes> logs = exceptionWorkorderLogMapper.selectWorkorderLogsByWorkorderId(workorderId);
+            workorderRes.setWorkorderLogs(logs);
+        }
+        return workorderRes;
+    }
+
+    @Override
+    @Transactional
+    public boolean addExceptionWorkorder(ExceptionWorkorderAddReq addReq) {
+        ExceptionWorkorder workorder = new ExceptionWorkorder();
+        BeanUtils.copyProperties(addReq, workorder);
+        workorder.setCreateTime(LocalDateTime.now());
+        workorder.setDelFlag("0");
+        
+        int result = exceptionWorkorderMapper.insert(workorder);
+        
+        // 记录处理日志
+        if (result > 0) {
+            ExceptionWorkorderLog log = new ExceptionWorkorderLog();
+            log.setWorkorderId(workorder.getWorkorderId());
+            log.setWorkorderNo(workorder.getWorkorderNo());
+            log.setHandleUser(addReq.getHandlerUser());
+            log.setHandleTime(LocalDateTime.now());
+            log.setBeforeStatus(0);
+            log.setAfterStatus(workorder.getWorkorderStatus());
+            log.setHandleOpinion("工单创建");
+            log.setCreateTime(LocalDateTime.now());
+            log.setDelFlag("0");
+            exceptionWorkorderLogMapper.insert(log);
+        }
+        
+        return result > 0;
+    }
+
+    @Override
+    @Transactional
+    public boolean updateExceptionWorkorder(ExceptionWorkorderUpdateReq updateReq) {
+        ExceptionWorkorder workorder = exceptionWorkorderMapper.selectById(updateReq.getWorkorderId());
+        if (workorder == null || "2".equals(workorder.getDelFlag())) {
+            return false;
+        }
+
+        BeanUtils.copyProperties(updateReq, workorder);
+        workorder.setUpdateTime(LocalDateTime.now());
+        
+        return exceptionWorkorderMapper.updateById(workorder) > 0;
+    }
+
+    @Override
+    @Transactional
+    public boolean updateWorkorderStatus(ExceptionWorkorderStatusUpdateReq statusUpdateReq) {
+        ExceptionWorkorder workorder = exceptionWorkorderMapper.selectById(statusUpdateReq.getWorkorderId());
+        if (workorder == null || "2".equals(workorder.getDelFlag())) {
+            return false;
+        }
+
+        Integer beforeStatus = workorder.getWorkorderStatus();
+        workorder.setWorkorderStatus(statusUpdateReq.getWorkorderStatus());
+        workorder.setHandlerUser(statusUpdateReq.getHandlerUser());
+        workorder.setUpdateTime(LocalDateTime.now());
+        
+        int result = exceptionWorkorderMapper.updateById(workorder);
+        
+        // 记录处理日志
+        if (result > 0) {
+            ExceptionWorkorderLog log = new ExceptionWorkorderLog();
+            log.setWorkorderId(workorder.getWorkorderId());
+            log.setWorkorderNo(workorder.getWorkorderNo());
+            log.setHandleUser(statusUpdateReq.getHandlerUser());
+            log.setHandleTime(LocalDateTime.now());
+            log.setBeforeStatus(beforeStatus);
+            log.setAfterStatus(statusUpdateReq.getWorkorderStatus());
+            log.setHandleOpinion(statusUpdateReq.getHandleOpinion());
+            log.setAttachUrl(statusUpdateReq.getAttachUrl());
+            log.setCreateTime(LocalDateTime.now());
+            log.setDelFlag("0");
+            exceptionWorkorderLogMapper.insert(log);
+        }
+        
+        return result > 0;
+    }
+
+    @Override
+    @Transactional
+    public boolean deleteExceptionWorkorder(Long workorderId) {
+        ExceptionWorkorder workorder = exceptionWorkorderMapper.selectById(workorderId);
+        if (workorder == null || "2".equals(workorder.getDelFlag())) {
+            return false;
+        }
+
+        workorder.setDelFlag("2");
+        workorder.setUpdateTime(LocalDateTime.now());
+        
+        return exceptionWorkorderMapper.updateById(workorder) > 0;
+    }
+
+    @Override
+    @Transactional
+    public boolean batchDeleteExceptionWorkorders(List<Long> workorderIds) {
+        if (workorderIds == null || workorderIds.isEmpty()) {
+            return false;
+        }
+
+        ExceptionWorkorder workorder = new ExceptionWorkorder();
+        workorder.setDelFlag("2");
+        workorder.setUpdateTime(LocalDateTime.now());
+        
+        LambdaQueryWrapper<ExceptionWorkorder> queryWrapper = new LambdaQueryWrapper<>();
+        queryWrapper.in(ExceptionWorkorder::getWorkorderId, workorderIds);
+        queryWrapper.eq(ExceptionWorkorder::getDelFlag, "0");
+        
+        return exceptionWorkorderMapper.update(workorder, queryWrapper) > 0;
+    }
+
+    @Override
+    @Transactional
+    public boolean batchUpdateWorkorderStatus(List<Long> workorderIds, Integer workorderStatus, String handlerUser) {
+        if (workorderIds == null || workorderIds.isEmpty()) {
+            return false;
+        }
+
+        int result = exceptionWorkorderMapper.batchUpdateWorkorderStatus(workorderIds, workorderStatus, handlerUser);
+        
+        // 记录批量处理日志
+        if (result > 0) {
+            for (Long workorderId : workorderIds) {
+                ExceptionWorkorder workorder = exceptionWorkorderMapper.selectById(workorderId);
+                if (workorder != null && "0".equals(workorder.getDelFlag())) {
+                    ExceptionWorkorderLog log = new ExceptionWorkorderLog();
+                    log.setWorkorderId(workorderId);
+                    log.setWorkorderNo(workorder.getWorkorderNo());
+                    log.setHandleUser(handlerUser);
+                    log.setHandleTime(LocalDateTime.now());
+                    log.setBeforeStatus(workorder.getWorkorderStatus());
+                    log.setAfterStatus(workorderStatus);
+                    log.setHandleOpinion("批量状态更新");
+                    log.setCreateTime(LocalDateTime.now());
+                    log.setDelFlag("0");
+                    exceptionWorkorderLogMapper.insert(log);
+                }
+            }
+        }
+        
+        return result > 0;
+    }
+
+    @Override
+    public List<ExceptionWorkorderRes> getExceptionWorkorderStats() {
+        return exceptionWorkorderMapper.selectExceptionWorkorderStats();
+    }
+}

+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="com.apple.erp.mapper.ExceptionWorkorderLogMapper">
+
+    <!-- 根据工单ID获取处理日志列表 -->
+    <select id="selectWorkorderLogsByWorkorderId" resultType="com.apple.erp.dto.ExceptionWorkorderLogRes">
+        SELECT 
+            ewl.log_id,
+            ewl.workorder_id,
+            ewl.workorder_no,
+            ewl.handle_user,
+            ewl.handle_time,
+            ewl.before_status,
+            CASE ewl.before_status
+                WHEN 1 THEN '待处理'
+                WHEN 2 THEN '处理中'
+                WHEN 3 THEN '已解决'
+                WHEN 4 THEN '已关闭'
+                ELSE '未知状态'
+            END AS before_status_name,
+            ewl.after_status,
+            CASE ewl.after_status
+                WHEN 1 THEN '待处理'
+                WHEN 2 THEN '处理中'
+                WHEN 3 THEN '已解决'
+                WHEN 4 THEN '已关闭'
+                ELSE '未知状态'
+            END AS after_status_name,
+            ewl.handle_opinion,
+            ewl.attach_url,
+            ewl.create_by,
+            ewl.create_time
+        FROM t_exception_workorder_log ewl
+        WHERE ewl.workorder_id = #{workorderId} AND ewl.del_flag = '0'
+        ORDER BY ewl.handle_time DESC
+    </select>
+
+    <!-- 根据工单ID列表批量获取处理日志 -->
+    <select id="selectWorkorderLogsByWorkorderIds" resultType="com.apple.erp.dto.ExceptionWorkorderLogRes">
+        SELECT 
+            ewl.log_id,
+            ewl.workorder_id,
+            ewl.workorder_no,
+            ewl.handle_user,
+            ewl.handle_time,
+            ewl.before_status,
+            CASE ewl.before_status
+                WHEN 1 THEN '待处理'
+                WHEN 2 THEN '处理中'
+                WHEN 3 THEN '已解决'
+                WHEN 4 THEN '已关闭'
+                ELSE '未知状态'
+            END AS before_status_name,
+            ewl.after_status,
+            CASE ewl.after_status
+                WHEN 1 THEN '待处理'
+                WHEN 2 THEN '处理中'
+                WHEN 3 THEN '已解决'
+                WHEN 4 THEN '已关闭'
+                ELSE '未知状态'
+            END AS after_status_name,
+            ewl.handle_opinion,
+            ewl.attach_url,
+            ewl.create_by,
+            ewl.create_time
+        FROM t_exception_workorder_log ewl
+        WHERE ewl.workorder_id IN
+        <foreach collection="workorderIds" item="workorderId" open="(" separator="," close=")">
+            #{workorderId}
+        </foreach>
+        AND ewl.del_flag = '0'
+        ORDER BY ewl.workorder_id, ewl.handle_time DESC
+    </select>
+
+</mapper>

+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="com.apple.erp.mapper.ExceptionWorkorderMapper">
+
+    <!-- 分页查询异常工单列表 -->
+    <select id="selectExceptionWorkorderPage" resultType="com.apple.erp.dto.ExceptionWorkorderRes">
+        SELECT 
+            ew.workorder_id,
+            ew.workorder_no,
+            ew.order_no,
+            ew.dealer_code,
+            ew.dealer_name,
+            ew.exception_type,
+            CASE ew.exception_type
+                WHEN 1 THEN '逻辑验证异常'
+                WHEN 2 THEN '源头验证异常'
+                WHEN 3 THEN '交叉验证异常'
+                ELSE '未知类型'
+            END AS exception_type_name,
+            ew.severity_level,
+            CASE ew.severity_level
+                WHEN 1 THEN '高'
+                WHEN 2 THEN '中'
+                WHEN 3 THEN '低'
+                ELSE '未知'
+            END AS severity_level_name,
+            ew.workorder_status,
+            CASE ew.workorder_status
+                WHEN 1 THEN '待处理'
+                WHEN 2 THEN '处理中'
+                WHEN 3 THEN '已解决'
+                WHEN 4 THEN '已关闭'
+                ELSE '未知状态'
+            END AS workorder_status_name,
+            ew.create_time,
+            ew.expect_complete_time,
+            ew.handler_user,
+            ew.exception_desc,
+            ew.handle_suggest,
+            ew.data_source,
+            ew.create_by,
+            ew.update_by,
+            ew.update_time
+        FROM t_exception_workorder ew
+        <where>
+            ew.del_flag = '0'
+            <if test="query.workorderNo != null and query.workorderNo != ''">
+                AND ew.workorder_no LIKE CONCAT('%', #{query.workorderNo}, '%')
+            </if>
+            <if test="query.orderNo != null and query.orderNo != ''">
+                AND ew.order_no LIKE CONCAT('%', #{query.orderNo}, '%')
+            </if>
+            <if test="query.dealerCode != null and query.dealerCode != ''">
+                AND ew.dealer_code = #{query.dealerCode}
+            </if>
+            <if test="query.dealerName != null and query.dealerName != ''">
+                AND ew.dealer_name LIKE CONCAT('%', #{query.dealerName}, '%')
+            </if>
+            <if test="query.workorderStatus != null">
+                AND ew.workorder_status = #{query.workorderStatus}
+            </if>
+            <if test="query.exceptionType != null">
+                AND ew.exception_type = #{query.exceptionType}
+            </if>
+            <if test="query.severityLevel != null">
+                AND ew.severity_level = #{query.severityLevel}
+            </if>
+            <if test="query.handlerUser != null and query.handlerUser != ''">
+                AND ew.handler_user LIKE CONCAT('%', #{query.handlerUser}, '%')
+            </if>
+            <if test="query.startTime != null">
+                AND ew.create_time >= #{query.startTime}
+            </if>
+            <if test="query.endTime != null">
+                AND ew.create_time &lt;= #{query.endTime}
+            </if>
+        </where>
+        ORDER BY ew.create_time DESC
+    </select>
+
+    <!-- 根据工单ID获取异常工单详情 -->
+    <select id="selectExceptionWorkorderDetail" resultType="com.apple.erp.dto.ExceptionWorkorderRes">
+        SELECT 
+            ew.workorder_id,
+            ew.workorder_no,
+            ew.order_no,
+            ew.dealer_code,
+            ew.dealer_name,
+            ew.exception_type,
+            CASE ew.exception_type
+                WHEN 1 THEN '逻辑验证异常'
+                WHEN 2 THEN '源头验证异常'
+                WHEN 3 THEN '交叉验证异常'
+                ELSE '未知类型'
+            END AS exception_type_name,
+            ew.severity_level,
+            CASE ew.severity_level
+                WHEN 1 THEN '高'
+                WHEN 2 THEN '中'
+                WHEN 3 THEN '低'
+                ELSE '未知'
+            END AS severity_level_name,
+            ew.workorder_status,
+            CASE ew.workorder_status
+                WHEN 1 THEN '待处理'
+                WHEN 2 THEN '处理中'
+                WHEN 3 THEN '已解决'
+                WHEN 4 THEN '已关闭'
+                ELSE '未知状态'
+            END AS workorder_status_name,
+            ew.create_time,
+            ew.expect_complete_time,
+            ew.handler_user,
+            ew.exception_desc,
+            ew.handle_suggest,
+            ew.data_source,
+            ew.create_by,
+            ew.update_by,
+            ew.update_time
+        FROM t_exception_workorder ew
+        WHERE ew.workorder_id = #{workorderId} AND ew.del_flag = '0'
+    </select>
+
+    <!-- 获取异常工单统计信息 -->
+    <select id="selectExceptionWorkorderStats" resultType="com.apple.erp.dto.ExceptionWorkorderRes">
+        SELECT 
+            'total' AS workorder_no,
+            COUNT(*) AS workorder_id,
+            SUM(CASE WHEN workorder_status = 1 THEN 1 ELSE 0 END) AS exception_type,
+            SUM(CASE WHEN workorder_status = 2 THEN 1 ELSE 0 END) AS severity_level,
+            SUM(CASE WHEN workorder_status = 3 THEN 1 ELSE 0 END) AS workorder_status,
+            SUM(CASE WHEN workorder_status = 4 THEN 1 ELSE 0 END) AS handler_user,
+            SUM(CASE WHEN severity_level = 1 THEN 1 ELSE 0 END) AS exception_desc,
+            SUM(CASE WHEN severity_level = 2 THEN 1 ELSE 0 END) AS handle_suggest,
+            SUM(CASE WHEN severity_level = 3 THEN 1 ELSE 0 END) AS data_source
+        FROM t_exception_workorder
+        WHERE del_flag = '0'
+    </select>
+
+    <!-- 批量更新工单状态 -->
+    <update id="batchUpdateWorkorderStatus">
+        UPDATE t_exception_workorder 
+        SET workorder_status = #{workorderStatus},
+            handler_user = #{handlerUser},
+            update_time = NOW()
+        WHERE workorder_id IN
+        <foreach collection="workorderIds" item="workorderId" open="(" separator="," close=")">
+            #{workorderId}
+        </foreach>
+        AND del_flag = '0'
+    </update>
+
+</mapper>

+-- 异常工单模块完整初始化脚本
+-- 包含表结构创建、权限配置、测试数据插入
+
+-- 1. 创建异常工单表
+CREATE TABLE IF NOT EXISTS t_exception_workorder (
+    workorder_id BIGINT PRIMARY KEY AUTO_INCREMENT COMMENT '工单ID',
+    workorder_no VARCHAR(30) NOT NULL COMMENT '工单编号',
+    order_no VARCHAR(30) COMMENT '关联订单编号',
+    dealer_code VARCHAR(20) COMMENT '经销商编码',
+    dealer_name VARCHAR(100) COMMENT '经销商名称',
+    exception_type TINYINT NOT NULL COMMENT '异常类型（1-逻辑验证异常/2-源头验证异常/3-交叉验证异常）',
+    severity_level TINYINT NOT NULL COMMENT '严重程度（1-高/2-中/3-低）',
+    workorder_status TINYINT DEFAULT 1 COMMENT '工单状态（1-待处理/2-处理中/3-已解决/4-已关闭）',
+    create_time DATETIME DEFAULT CURRENT_TIMESTAMP COMMENT '工单创建时间',
+    expect_complete_time DATETIME COMMENT '预计处理完成时间',
+    handler_user VARCHAR(20) COMMENT '处理人',
+    exception_desc VARCHAR(500) COMMENT '异常描述',
+    handle_suggest VARCHAR(500) COMMENT '处理建议',
+    data_source VARCHAR(20) COMMENT '数据来源',
+    create_by VARCHAR(64) DEFAULT '' COMMENT '创建者',
+    update_by VARCHAR(64) DEFAULT '' COMMENT '更新者',
+    update_time DATETIME DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP COMMENT '更新时间',
+    del_flag CHAR(1) DEFAULT '0' COMMENT '删除标志（0代表存在 2代表删除）'
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='异常工单表';
+
+-- 2. 创建异常工单处理日志表
+CREATE TABLE IF NOT EXISTS t_exception_workorder_log (
+    log_id BIGINT PRIMARY KEY AUTO_INCREMENT COMMENT '日志ID',
+    workorder_id BIGINT NOT NULL COMMENT '关联工单ID',
+    workorder_no VARCHAR(30) NOT NULL COMMENT '关联工单编号',
+    handle_user VARCHAR(20) NOT NULL COMMENT '处理人',
+    handle_time DATETIME DEFAULT CURRENT_TIMESTAMP COMMENT '处理时间',
+    before_status TINYINT NOT NULL COMMENT '处理前状态',
+    after_status TINYINT NOT NULL COMMENT '处理后状态',
+    handle_opinion VARCHAR(500) COMMENT '处理意见',
+    attach_url VARCHAR(200) COMMENT '附件URL',
+    create_by VARCHAR(64) DEFAULT '' COMMENT '创建者',
+    create_time DATETIME DEFAULT CURRENT_TIMESTAMP COMMENT '创建时间',
+    update_by VARCHAR(64) DEFAULT '' COMMENT '更新者',
+    update_time DATETIME DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP COMMENT '更新时间',
+    del_flag CHAR(1) DEFAULT '0' COMMENT '删除标志（0代表存在 2代表删除）'
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='异常工单处理日志表';
+
+-- 3. 创建索引
+-- 异常工单表索引
+CREATE UNIQUE INDEX IF NOT EXISTS uk_workorder_no ON t_exception_workorder(workorder_no);
+CREATE INDEX IF NOT EXISTS idx_workorder_dealer_code ON t_exception_workorder(dealer_code);
+CREATE INDEX IF NOT EXISTS idx_workorder_order_no ON t_exception_workorder(order_no);
+CREATE INDEX IF NOT EXISTS idx_workorder_status ON t_exception_workorder(workorder_status);
+CREATE INDEX IF NOT EXISTS idx_workorder_exception_type ON t_exception_workorder(exception_type);
+CREATE INDEX IF NOT EXISTS idx_workorder_severity_level ON t_exception_workorder(severity_level);
+CREATE INDEX IF NOT EXISTS idx_workorder_create_time ON t_exception_workorder(create_time);
+CREATE INDEX IF NOT EXISTS idx_workorder_handler_user ON t_exception_workorder(handler_user);
+
+-- 异常工单处理日志表索引
+CREATE INDEX IF NOT EXISTS idx_log_workorder_id ON t_exception_workorder_log(workorder_id);
+CREATE INDEX IF NOT EXISTS idx_log_workorder_no ON t_exception_workorder_log(workorder_no);
+CREATE INDEX IF NOT EXISTS idx_log_handle_user ON t_exception_workorder_log(handle_user);
+CREATE INDEX IF NOT EXISTS idx_log_handle_time ON t_exception_workorder_log(handle_time);
+
+-- 4. 创建外键约束
+ALTER TABLE t_exception_workorder_log 
+ADD CONSTRAINT IF NOT EXISTS fk_workorder_log_workorder_id 
+FOREIGN KEY (workorder_id) REFERENCES t_exception_workorder(workorder_id) 
+ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- 5. 插入异常工单菜单
+INSERT IGNORE INTO t_sys_menu (parent_id, menu_name, menu_type, path, icon, sort, status, perms, create_by, create_time) VALUES 
+(0, '异常工单', 1, '/main/exception-workorder', '⚠️', 7, 1, 'exception:workorder:view', 'admin', NOW());
+
+-- 获取异常工单菜单ID
+SET @exception_menu_id = LAST_INSERT_ID();
+
+-- 6. 插入异常工单子菜单
+INSERT IGNORE INTO t_sys_menu (parent_id, menu_name, menu_type, path, icon, sort, status, perms, create_by, create_time) VALUES 
+(@exception_menu_id, '工单查询', 2, '', '', 1, 1, 'exception:workorder:list', 'admin', NOW()),
+(@exception_menu_id, '工单详情', 2, '', '', 2, 1, 'exception:workorder:detail', 'admin', NOW()),
+(@exception_menu_id, '工单新增', 2, '', '', 3, 1, 'exception:workorder:add', 'admin', NOW()),
+(@exception_menu_id, '工单编辑', 2, '', '', 4, 1, 'exception:workorder:edit', 'admin', NOW()),
+(@exception_menu_id, '工单删除', 2, '', '', 5, 1, 'exception:workorder:delete', 'admin', NOW()),
+(@exception_menu_id, '状态更新', 2, '', '', 6, 1, 'exception:workorder:status', 'admin', NOW()),
+(@exception_menu_id, '批量处理', 2, '', '', 7, 1, 'exception:workorder:batch', 'admin', NOW()),
+(@exception_menu_id, '统计查看', 2, '', '', 8, 1, 'exception:workorder:stats', 'admin', NOW());
+
+
+-- 12. 为管理员角色分配异常工单权限
+INSERT IGNORE INTO t_sys_role_menu (role_id, menu_id, create_by, create_time) 
+SELECT r.role_id, @exception_menu_id, 'admin', NOW()
+FROM t_sys_role r 
+WHERE r.role_code = 'ADMIN';
+
+-- 13. 为管理员角色分配异常工单子菜单权限
+INSERT IGNORE INTO t_sys_role_menu (role_id, menu_id, create_by, create_time) 
+SELECT r.role_id, m.menu_id, 'admin', NOW()
+FROM t_sys_role r, t_sys_menu m 
+WHERE r.role_code = 'ADMIN' 
+AND m.parent_id = @exception_menu_id;
+
+
+-- 完成初始化
+SELECT '异常工单模块初始化完成' AS message;

+import { request } from '../utils/request'
+
+// 异常工单相关类型定义
+export interface ExceptionWorkorderInfo {
+  workorderId: number
+  workorderNo: string
+  orderNo: string
+  dealerCode: string
+  dealerName: string
+  exceptionType: number
+  exceptionTypeName: string
+  severityLevel: number
+  severityLevelName: string
+  workorderStatus: number
+  workorderStatusName: string
+  createTime: string
+  expectCompleteTime?: string
+  handlerUser?: string
+  exceptionDesc?: string
+  handleSuggest?: string
+  dataSource?: string
+  createBy?: string
+  updateBy?: string
+  updateTime?: string
+  workorderLogs?: ExceptionWorkorderLogInfo[]
+}
+
+export interface ExceptionWorkorderLogInfo {
+  logId: number
+  workorderId: number
+  workorderNo: string
+  handleUser: string
+  handleTime: string
+  beforeStatus: number
+  beforeStatusName: string
+  afterStatus: number
+  afterStatusName: string
+  handleOpinion?: string
+  attachUrl?: string
+  createBy?: string
+  createTime: string
+}
+
+export interface ExceptionWorkorderQueryReq {
+  workorderNo?: string
+  orderNo?: string
+  dealerCode?: string
+  dealerName?: string
+  workorderStatus?: number
+  exceptionType?: number
+  severityLevel?: number
+  handlerUser?: string
+  startTime?: string
+  endTime?: string
+  pageNum?: number
+  pageSize?: number
+}
+
+export interface ExceptionWorkorderAddReq {
+  workorderNo: string
+  orderNo?: string
+  dealerCode?: string
+  dealerName?: string
+  exceptionType: number
+  severityLevel: number
+  workorderStatus?: number
+  expectCompleteTime?: string
+  handlerUser?: string
+  exceptionDesc?: string
+  handleSuggest?: string
+  dataSource?: string
+}
+
+export interface ExceptionWorkorderUpdateReq {
+  workorderId: number
+  workorderNo?: string
+  orderNo?: string
+  dealerCode?: string
+  dealerName?: string
+  exceptionType?: number
+  severityLevel?: number
+  workorderStatus?: number
+  expectCompleteTime?: string
+  handlerUser?: string
+  exceptionDesc?: string
+  handleSuggest?: string
+  dataSource?: string
+}
+
+export interface ExceptionWorkorderStatusUpdateReq {
+  workorderId: number
+  workorderStatus: number
+  handlerUser?: string
+  handleOpinion?: string
+  attachUrl?: string
+}
+
+// 异常工单API接口
+export const exceptionWorkorderApi = {
+  // 分页查询异常工单列表
+  getExceptionWorkorderList: (params: ExceptionWorkorderQueryReq) => {
+    return request.get('/api/exception-workorder/list', params)
+  },
+
+  // 获取异常工单详情
+  getExceptionWorkorderDetail: (workorderId: number) => {
+    return request.get(`/api/exception-workorder/${workorderId}`)
+  },
+
+  // 新增异常工单
+  addExceptionWorkorder: (data: ExceptionWorkorderAddReq) => {
+    return request.post('/api/exception-workorder', data)
+  },
+
+  // 更新异常工单
+  updateExceptionWorkorder: (data: ExceptionWorkorderUpdateReq) => {
+    return request.put('/api/exception-workorder', data)
+  },
+
+  // 更新工单状态
+  updateWorkorderStatus: (data: ExceptionWorkorderStatusUpdateReq) => {
+    return request.post('/api/exception-workorder/status', data)
+  },
+
+  // 删除异常工单
+  deleteExceptionWorkorder: (workorderId: number) => {
+    return request.delete(`/api/exception-workorder/${workorderId}`)
+  },
+
+  // 批量删除异常工单
+  batchDeleteExceptionWorkorders: (workorderIds: number[]) => {
+    return request.delete('/api/exception-workorder/batch', workorderIds)
+  },
+
+  // 批量更新工单状态
+  batchUpdateWorkorderStatus: (workorderIds: number[], workorderStatus: number, handlerUser: string) => {
+    return request.post('/api/exception-workorder/batch-status', null, {
+      params: {
+        workorderIds: workorderIds.join(','),
+        workorderStatus,
+        handlerUser
+      }
+    })
+  },
+
+  // 获取异常工单统计信息
+  getExceptionWorkorderStats: () => {
+    return request.get('/api/exception-workorder/stats')
+  }
+}
+
+// 异常类型枚举
+export const EXCEPTION_TYPE = {
+  1: '逻辑验证异常',
+  2: '源头验证异常',
+  3: '交叉验证异常'
+}
+
+// 严重程度枚举
+export const SEVERITY_LEVEL = {
+  1: '高',
+  2: '中',
+  3: '低'
+}
+
+// 工单状态枚举
+export const WORKORDER_STATUS = {
+  1: '待处理',
+  2: '处理中',
+  3: '已解决',
+  4: '已关闭'
+}
+
+// 获取异常类型名称
+export const getExceptionTypeName = (type: number): string => {
+  return EXCEPTION_TYPE[type as keyof typeof EXCEPTION_TYPE] || '未知类型'
+}
+
+// 获取严重程度名称
+export const getSeverityLevelName = (level: number): string => {
+  return SEVERITY_LEVEL[level as keyof typeof SEVERITY_LEVEL] || '未知'
+}
+
+// 获取工单状态名称
+export const getWorkorderStatusName = (status: number): string => {
+  return WORKORDER_STATUS[status as keyof typeof WORKORDER_STATUS] || '未知状态'
+}
+
+// 获取严重程度颜色
+export const getSeverityLevelColor = (level: number): string => {
+  const colors = {
+    1: '#f56c6c', // 高 - 红色
+    2: '#e6a23c', // 中 - 橙色
+    3: '#409eff'  // 低 - 蓝色
+  }
+  return colors[level as keyof typeof colors] || '#909399'
+}
+
+// 获取工单状态颜色
+export const getWorkorderStatusColor = (status: number): string => {
+  const colors = {
+    1: '#909399', // 待处理 - 灰色
+    2: '#e6a23c', // 处理中 - 橙色
+    3: '#67c23a', // 已解决 - 绿色
+    4: '#f56c6c'  // 已关闭 - 红色
+  }
+  return colors[status as keyof typeof colors] || '#909399'
+}